Last updated: 03/04/2023.
VetPartners Limited (“us”, “we”, or “our”) uses cookies on our website to distinguish you from other users of the website. This helps us to provide you with a good experience and also allows us to improve our site.
Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the website, and your choices regarding cookies.
What are cookies
Cookies are small pieces of text sent to your web browser by a website you visit. If you agree, a cookie file is stored in your web browser and allows the website or a third-party to recognize you and make your next visit easier and the website more useful to you.
Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
How VetPartners uses cookies
When you use and access the website, we may place a number of cookies files in your web browser. We use both session and persistent cookies we use different types of cookies to run the website:
- Essential cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, or make use of e-billing services. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
- Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This help us to improve the website, for example, by ensuring that users are finding what they are looking for easily. We may also use analytics cookies to test new advertisements, pages, features or new functionality of the website to see how our users react to them.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
| Cookie Name | Type of data | Lawful basis for processing including basis of legitimate interest |
| To make suggestions and recommendations to you about products or services that may be of interest to you | (a) Identity, (b) Contact, (c) Pet, (d) Technical, (e) Usage, (f) Profile | Consent |
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | (a) Technical, (b) Usage | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, security support, reporting and hosting of data) | (a) Identity, (b) Contact, (c) Pet, (d) Technical | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise). (b) Necessary to comply with a legal obligation |
| To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, security support, reporting and hosting of data) To enable you to partake in a prize draw, competition or complete a survey | (a) Identity, (b) Contact, (c) Pet, (d) Profile, (e) Usage, (f) Marketing and Communications | (a) Performance of a contract with you. (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
| To manage our relationship with you: (a) Notifying you of treatments that your pet is due, or which may be beneficial (b) Notifying you about changes to our terms or privacy policy. (c) Asking you to leave a review | (a) Identity, (b) Contact, (c) Pet, (d) Profile, (e) Marketing and Communications | (a) Performance of a contract with you. (b) Necessary to comply with a legal obligation. (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| To deliver our services and products, and process payments for products and services we provide to you, including: (a) Managing payments, fees and charges. (b) Collecting and recovering money owed to us | (a) Identity, (b) Contact, (c) Pet, (d) Financial, (e) Transaction | (a) Performance of a contract with you. (b) Necessary for our legitimate interests (to recover debts due to us) |
| To register you as a new customer and conduct KYC, financial crime and sanctions and credit checks (as required) | (a) Identity, (b) Contact, (c) Pet, | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to comply with financial crime and regulatory policies, and protect our financial interests) and (c) Necessary to comply with a legal obligation |
| Cookie Name | Description | Duration | Type |
| _ga | Used to distinguish users. | 2 years | Analytics |
| _ga_<container-id> | Used to persist session state. | 2 years | Analytics |
| _gid | Used to distinguish users. | 24 hours | Analytics |
| _gat | Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be renamed _dc_gtm_<property-id> | 1 minute | Analytics |
Please note that third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies.
What are your choices regarding cookies
If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
For the Chrome web browser, please visit this page from Google: Clear cache & cookies – Computer – Google Account Help
For the Internet Explorer web browser, please visit this page from Microsoft: – How to delete cookie files in Internet Explorer – Microsoft Support
For the Firefox web browser, please visit this page from Mozilla: – Clear cookies and site data in Firefox | Firefox Help
For the Safari web browser, please visit this page from Apple: Apple Legal – Legal – Use of Cookies – Apple
For any other web browser, please visit your web browser’s official web pages.
Where can you find more information about cookies
You can learn more about cookies using the following third-party websites:
AllAboutCookies: All About Cookies | Online Privacy and Digital Security
Network Advertising Initiative: Home – NAI: Network Advertising Initiative
This Policy
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.